FAQs

Frequently Asked Questions (FAQs)

Pearl Fashion – USA

1. What products does Pearl Fashion offer?

Pearl Fashion specializes in stylish women’s clothing, including everyday wear, casual outfits, elegant pieces, and seasonal collections designed to suit modern lifestyles.

2. Where is Pearl Fashion located?

Pearl Fashion operates in the United States, and we proudly serve customers across the USA with reliable shipping and customer support.

3. Do you ship within the United States?

Yes, we currently ship nationwide across the USA.

4. How long does shipping take?

Orders are processed within 1–2 business days.
Standard shipping usually takes 3–7 business days, depending on your location.

Please note that shipping times may vary during holidays or promotional periods.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.
You can use the tracking link to monitor your order’s delivery status.

6. What is your return policy?

We accept returns within 14 days of delivery.
Items must be:

  • Unworn

  • Unwashed

  • In original condition with tags attached

For return instructions, please contact our support team.

7. Do you offer exchanges?

Yes, exchanges are available for sizing or style issues, subject to product availability.
Please contact us within the return window for assistance.

8. What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Secure Payments

All transactions are encrypted and secure.

9. How do I choose the correct size?

Each product page includes a detailed size guide.
If you are between sizes, we recommend sizing up for a more comfortable fit.

10. Are your products true to size?

Most of our clothing fits true to size, but fit may vary depending on fabric and design. Please refer to individual product descriptions for specific fit notes.

11. Can I cancel or change my order after placing it?

If your order has not yet shipped, we can assist with cancellations or modifications.
Once the order has shipped, changes are no longer possible.

12. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the issue. We will resolve it promptly.

13. Do you restock sold-out items?

Yes! Popular items are restocked regularly.
You can sign up for restock notifications on the product page.

14. How can I contact customer support?

Our support team is available to assist you:

📩 Email: kogangiveawayaus@gmail.com
⏰ Support Hours: Monday – Saturday, 9 AM – 6 PM (EST)

15. Why shop with Pearl Fashion?

  • USA-based women’s fashion brand

  • High-quality materials and flattering designs

  • Affordable pricing

  • Reliable shipping and customer support

  • Fashion curated for modern women